Wipe Right
Book your cleaning
Questions before you book?
How much will my cleaning cost?
Your estimated total updates in the summary as you enter your home size and choose a plan. Prices assume a normally maintained home. Final pricing depends on square footage, cleaning type, frequency, add-ons, and the condition you disclose.
What’s included in each cleaning?
Budget covers kitchens and bathrooms. Standard covers whole-home maintenance. Deep cleaning adds wet detailing. Move-in / Move-out covers an empty home and included interiors.
Do I need a Deep Clean first?
Standard is available one-time, weekly, every 2 weeks, or monthly. Deep cleaning is a separate service. Heavy or extreme conditions require review.
What areas do you service?
We serve the Phoenix Valley, including Phoenix, Scottsdale, Chandler, Gilbert, Mesa, Tempe, Glendale, Peoria, and surrounding areas within about 40 miles of downtown Phoenix.
Can I request extra services?
Yes. On the schedule step you can add extras like ovens, fridges, windows, and other checklist add-ons.
How many cleaners will come?
Most appointments are completed by one professional cleaner. Additional cleaners may be assigned based on home size, scheduling, or service needs. Crew size does not change your selected cleaning scope or price.
Do you clean TVs and electronics?
TV, computer, monitor, and other electronic screens are not wet-wiped or sprayed. We may lightly dry-dust accessible electronics when it is safe.
What if my home hasn’t been cleaned in a long time?
Tell us the current condition when you book. Heavy buildup or a home that hasn’t been professionally cleaned in 6+ months may need add-ons or a conversation before we confirm. We never change the price without talking with you first.
How long will my cleaning take?
Your booking summary shows an estimated time on site based on square footage and plan. Arrival windows are when we arrive — the selected checklist, not a set number of hours, defines the job. Crew size does not change your scope or price.
Do I need to be home?
No. As long as we can access the home (lockbox, garage code, or someone to let us in), you don’t need to be there.
What if I’m running late?
Please text or call us as soon as you can. We’ll do our best to adjust, but arrival windows are scheduled tightly and may not be able to shift same-day.
Can I reschedule my appointment?
Yes. Cancel or reschedule at any time at no charge. Please tell us as soon as you can so we can free the slot.
Can I choose the same cleaner each visit?
We try to keep a consistent cleaner, day, and time window whenever possible. We do not guarantee any particular cleaner or an exact same day and time for every visit.
What if I have pets?
Pets are welcome. Just let us know in advance so cleaners can plan around them. Please secure pets that may be anxious around visitors.
How do cleaners enter my home if I’m away?
You can leave a lockbox code, garage code, hidden key, or other agreed entry method. An authorized booking and the agreed access instructions permit entry for that visit, including while you are away. We do not enter after permission is revoked. We send a reminder the day before; you do not need to reply for us to come. If you do not want the visit, cancel or reschedule (free) before we arrive.
What if I don’t reply to the reminder text?
No reply is not a cancellation. If the visit remains authorized and you have provided an agreed entry method, we may enter as scheduled. We do not enter after permission is revoked. Cancel or reschedule anytime at no charge if you need us to skip the visit.
Will you lock the door when you leave?
Yes. Unless you tell us in writing to leave a specific door or garage unsecured, we lock and secure the access points we used. Please have your own way back in (spare key, code, or someone home). Any no-access fee must be separately disclosed and expressly accepted before the visit.
Are floors wet after mopping?
Yes. Wet wiping and mopping are part of the clean. Floors can be wet and slippery during the visit and after we leave. Please keep people and pets off wet floors until they dry, and walk carefully if you are home.
Do you take photos or video in my home?
We may take limited photos of relevant work areas for condition, completion and damage records. Routine in-home documentation does not include audio. Advertising requires separate, optional written permission; declining does not affect service.
When am I charged?
Your card is charged after your cleaning is complete — not when you book. We only save the card today to hold your appointment.
Why do you need a card on file?
Saving a card reserves your spot and lets us process payment after the clean. You’re not charged at booking.
Is my payment information secure?
Yes. Checkout is encrypted and powered by Stripe. Your card details are not stored on our servers.
What payment methods do you accept?
We accept major credit and debit cards through Stripe.
What is your cancellation policy?
You can cancel or reschedule at no charge (0%). Please tell us as soon as you can. Any no-access fee must be separately disclosed and expressly accepted before the visit.
Will I be charged if I cancel?
No — cancelling or rescheduling is free. No-access fees apply only if separately disclosed and expressly accepted before the visit.
Do I need to tip?
Tips are never required, but always appreciated if you’re happy with the clean.