Service plans
Before we arrive
Transparency
If a home is excessively dirty, unsafe, or beyond the scope of the service booked, we reserve the right to reject or stop service on arrival or during the clean. This protects our team and ensures we can deliver quality work where conditions allow.
When possible, we'll discuss options with you first — such as rescheduling after preparation, choosing a more suitable cleaning package, or adding extra work.
We do not clean biohazardous situations. This includes, but is not limited to:
Blood, bodily fluids, sewage, mold remediation, hoarding-level conditions, needle/sharps, chemical spills, asbestos, lead paint dust, and any environment that poses a health risk to our cleaners.
If we encounter hazardous conditions on site, we will stop work immediately and may decline to continue. Specialized remediation companies are required for these situations.
Online pricing assumes a normally maintained residential home. Buildup, pet hair, grease, hard water, clutter, or a long period without professional cleaning can require additional time or services.
If the condition is significantly different from what was described when booking, we’ll discuss options before continuing — adding add-ons, adjusting the scope, or rescheduling. Extra charges and scope reductions require your express approval before proceeding.
Your appointment may be completed by one cleaner or a cleaning team, depending on the home, schedule, and availability. Most appointments are completed by one professional cleaner.
Crew size does not change your selected cleaning scope or price. We prioritize the same cleaner and a consistent day/time whenever possible, but we do not guarantee a particular cleaner or an exact same day and time for every visit.
We perform the agreed tasks with reasonable professional care and suitable methods. A surface may be cleaner while stains, wear or discoloration remain. Some improvement alone does not excuse an unfinished included task.
Routine floor care covers the vacuuming or sweeping and damp mopping listed for your service. Deep and Move-out floor tasks include localized spot-scrubbing. Whole-floor hand-scrubbing, intensive grout treatment, stripping, sealing, polishing and restoration require a separate agreement. We assess heavy buildup and agree any change before continuing; we do not risk damaging a surface to chase a uniform finish.
Hard-water etching, permanent staining, worn grout, discoloration, damaged finishes, mold, and rust may require a specialist. Wipe Right provides residential cleaning — not repair or restoration.
If an included task was missed, contact us promptly, preferably within 24 hours, with photos if available. We arrange a reasonable no-charge correction for verified missed work. If correction is not reasonably possible or does not resolve it, we assess an appropriate credit or refund for the affected work. Later notice does not automatically remove legal rights.
This process applies to tasks included in the originally booked service. It does not add services or add-ons that weren’t part of the original cleaning.
You can cancel or reschedule at no charge. Please tell us as soon as you can so we can free the slot.
A no-access fee applies only if its amount or calculation and trigger were separately disclosed and expressly accepted before the visit. Otherwise there is no automatic no-access fee. See Terms, Section 10.
Report suspected damage as soon as reasonably practicable after discovery. We review the facts and service records and may involve our insurer. Missing 24 hours does not automatically waive a claim.
A cleaning-price refund is not an automatic cap on responsibility for physical damage or injury. Coverage depends on the policy; insurance acceptance or denial does not by itself determine legal responsibility.
Your appointment
After you book, we'll send you a text message the day before your scheduled cleaning to remind you of your appointment — including the date and arrival window when possible.
Please make sure the phone number on your booking is correct so you don't miss the reminder. Reply to that message or contact us if you need to reschedule.
We recommend securing pets, clearing access to rooms being cleaned, and removing valuables. If anything about your home has changed since booking (extra rooms, heavier buildup, etc.), let us know ahead of time so we can plan accordingly.